Retail Expertise. When It Matters.
Independent advisory services for retailers, software vendors
and investors navigating the modern retail landscape.
Who We Are
Industry Expertise
Vendor Independence
Vendor Independence
Decades of retail operations, technology, and commercial strategy across pharmacy, hospitality, and healthcare
Vendor Independence
Vendor Independence
Vendor Independence
Unbiased recommendations focused entirely on what's right for your business — not on commission or vendor relationships.
Proven Results
Vendor Independence
Proven Results
Track record of measurable performance improvements, cost savings, and strategic growth for clients.
Meet The Team - Practitioners, not theorists
Karen Dyke
Helen Vaughan
Phil Chapman
As CEO and Managing Director of Retail Manager Solutions (RMS) for nearly 17 years, Karen built and scaled a platform trusted by some of the world's leading retailers — spanning fashion, food, healthcare, and telecoms — helping distributed teams communicate better, operate smarter, and deliver exceptional in-store experiences. Karen now
As CEO and Managing Director of Retail Manager Solutions (RMS) for nearly 17 years, Karen built and scaled a platform trusted by some of the world's leading retailers — spanning fashion, food, healthcare, and telecoms — helping distributed teams communicate better, operate smarter, and deliver exceptional in-store experiences. Karen now channels that deep operational expertise into a new consultancy venture, partnering with retail and hospitality businesses across the UK and EU who are ready to modernise, improve team performance, and embrace digital transformation. Her approach is refreshingly straightforward — no jargon, no off-the-shelf frameworks, just practical, lasting solutions from someone who has spent over 20 years in the trenches of retail operations.
Phil Chapman
Helen Vaughan
Phil Chapman
With over 20 years in senior sales roles, Phil has built an outstanding track record across retail, distribution, and supply chain — launching multiple major UK start-ups and driving significant growth for specialist software providers in ERP, Product Information Management (PIM), and Order Management solutions. He has a natural talent f
With over 20 years in senior sales roles, Phil has built an outstanding track record across retail, distribution, and supply chain — launching multiple major UK start-ups and driving significant growth for specialist software providers in ERP, Product Information Management (PIM), and Order Management solutions. He has a natural talent for building things from the ground up, whether that's a consultancy team, a sales function, or an international reseller network.
What sets Phil apart is that despite his breadth of experience, he has always stayed close to what he does best — selling. Personable, determined, and a natural communicator, he is equally comfortable in a boardroom presentation or a hands-on client conversation. His relationships span C-level contacts across the UK, Europe, the Middle East, and the Nordics, giving him a genuinely international perspective on the retail sector.
Helen Vaughan
Helen Vaughan
Helen Vaughan
Helen is a former CCO and MD of a number of global ERP and IaaS Technology companies. Helen architected the Tecsco operating model and was responsible for its international rollout. She has successfully grown multiple US startups in the UK and has been instrumental in the growth of a disruptive Data and Insights IaaS solution.