Retail Expertise. When It Matters.
Independent advisory services for retailers, software vendors
and investors navigating the modern retail landscape.
300+ Combined Years of Retail Knowledge
Supply Chain
Supply Chain
Supply Chain
Merchandising
Supply Chain
Supply Chain
EPOS Systems
Supply Chain
EPOS Systems
Operations
Supply Chain
EPOS Systems
E-Commerce
C-Level Strategy
Distribution
Distribution
C-Level Strategy
Distribution
Communications
C-Level Strategy
C-Level Strategy
C-Level Strategy
C-Level Strategy
C-Level Strategy
Meet The Team - Practitioners, not theorists
Karen Dyke
Helen Vaughan
Phil Chapman
As CEO and Managing Director of Retail Manager Solutions (RMS) for nearly 17 years, Karen built and scaled a platform trusted by some of the world's leading retailers — spanning fashion, food, healthcare, and telecoms — helping distributed teams communicate better, operate smarter, and deliver exceptional in-store experiences. Karen now c
As CEO and Managing Director of Retail Manager Solutions (RMS) for nearly 17 years, Karen built and scaled a platform trusted by some of the world's leading retailers — spanning fashion, food, healthcare, and telecoms — helping distributed teams communicate better, operate smarter, and deliver exceptional in-store experiences. Karen now channels that deep operational expertise into a new consultancy venture, partnering with retail and hospitality businesses across the UK and EU who are ready to modernise, improve team performance, and embrace digital transformation. Her approach is refreshingly straightforward — no jargon, no off-the-shelf frameworks, just practical, lasting solutions from someone who has spent over 20 years in the trenches of retail operations.
Phil Chapman
Helen Vaughan
Phil Chapman
With over 20 years in senior sales roles, Phil has built an outstanding track record across retail, distribution, and supply chain — launching multiple major UK start-ups and driving significant growth for specialist software providers in ERP, Product Information Management (PIM), and Order Management solutions. He has a natural talent fo
With over 20 years in senior sales roles, Phil has built an outstanding track record across retail, distribution, and supply chain — launching multiple major UK start-ups and driving significant growth for specialist software providers in ERP, Product Information Management (PIM), and Order Management solutions. He has a natural talent for building things from the ground up, whether that's a consultancy team, a sales function, or an international reseller network.
What sets Phil apart is that despite his breadth of experience, he has always stayed close to what he does best — selling. Personable, determined, and a natural communicator, he is equally comfortable in a boardroom presentation or a hands-on client conversation. His relationships span C-level contacts across the UK, Europe, the Middle East, and the Nordics, giving him a genuinely international perspective on the retail sector.
Helen Vaughan
Helen Vaughan
Helen Vaughan
Helen is an experienced retail leader with a track record of driving change and transformation through people, data, process and systems integration. Her experience spans both ends of the growth journey — building Island Pacific's UK operation from a standing start as a software start-up, and growing Retek's EMEA services business ahead o
Helen is an experienced retail leader with a track record of driving change and transformation through people, data, process and systems integration. Her experience spans both ends of the growth journey — building Island Pacific's UK operation from a standing start as a software start-up, and growing Retek's EMEA services business ahead of its acquisition by Oracle. Helen's strength lies in translating strategic ambition into working systems and processes that leadership teams and customers can actually run on. As Programme Director at Tesco, she designed and led the international rollout of the group's Operating Model, working directly with the main board and international leadership team to turn a successful pilot in Turkey into a validated, repeatable model deployed internationally. As Managing Director of Intelligent Retail and Chief Customer Officer at Xiatech, she has consistently focused on the customer end of the business, implementing data and insights platforms that give clients real-time executive visibility which drive growth in both profit and revenue. Brought in by 3Q Group to run the Intelligent Retail business post acquisition and manage it through the subsequent acquisition by Vela APX, a Constellation Co. Helen's experience is grounded in operational, commercial and financial reality, with a track record in delivering lasting improvement rather than theoretical change through that M&A process.
Diane Wehrle
Helen Vaughan
Helen Vaughan
Diane is the Founder and CEO of Rendle Intelligence and Insights, and was previously the Marketing and Insights Director and co-founder of Springboard which was acquired by MRI Software in 2022. Rendle focuses on transforming data into relevant and actionable insights to drive performance, supporting retailers, retail destinations and bus
Diane is the Founder and CEO of Rendle Intelligence and Insights, and was previously the Marketing and Insights Director and co-founder of Springboard which was acquired by MRI Software in 2022. Rendle focuses on transforming data into relevant and actionable insights to drive performance, supporting retailers, retail destinations and businesses that operate within destinations.
Diane is regarded as one of the leading experts on retail, high streets and retail destinations, and is a regular commentator in the national and industry media. Diane is a Senior Fellow of the Institute of Place Management, and was also named as one of the world’s 100 top retail influencers by Rethink Retail in 2025, for the fifth consecutive year.
Our Promise
Independent. Objective. Experienced
We do not represent any vendors — ever. Instead, we collaborate with your team, never replacing them. Our approach in business consulting for retailers involves offering recommendations, not dictates, ensuring our advice is honest and independent. We prioritize independent retail strategies focused on delivering measurable outcomes that are realistic.
